top of page

Terms of Service

Effective Date

August 14, 2024

1. Service Overview

Leaflet Launch Ltd provides leaflet design and distribution services ("Services") to clients ("you",  "your"). By engaging our Services, you agree to comply with these Terms of Service.

2. Design and Distribution

  • Design: We will create leaflet designs based on the information and specifications you provide. You are responsible for ensuring the accuracy of the content.

  • Distribution: We will distribute leaflets as per the agreed plan. Distribution areas and quantities must be confirmed in writing.

3. Client Responsibilities

  • Content Approval: You must review and approve the design before printing. We are not liable for any errors once you have given approval. 

  • Compliance: You are responsible for ensuring that the content of the leaflet complies with all applicable laws and regulations.

4. Payment Terms

  • Fees: Service fees will be agreed upon before work begins. Payment is due within [7] days of invoice.

  • Late Payment: Late payments may incur additional charges.

5. Limitations of Liability

  • We are not responsible for any damages or losses resulting from delays, errors in content, or distribution issues beyond our control.

  •  In no event shall our liability exceed the amount you paid for the Services.

6. Cancellation and Termination

  • Cancellation: You may cancel the Service by providing [7] days' notice in writing. Cancellations may be subject to fees.

  • Termination: We reserve the right to terminate Services if these Terms are violated.

7. Dispute Resolution

  • Any disputes arising from these Terms will be resolved through arbitration/mediation in United Kingdom. The laws of United Kingdom will govern.

8. Modifications

  • We may update these Terms from time to time. You will be notified of any significant changes. Continued use of our Services constitutes acceptance of the revised Terms.

9. Governing Law

  • These Terms are governed by and construed in accordance with the laws of United Kingdom.

10. Contact Information

By using our Services, you acknowledge that you have read, understood, and agree to these Terms of Service.

Legal Notice

Name of Company

Leaflet Launch LTD

Registered Office

The Willows
St Arvans
Chepstow
Monmouthshire
NP166EZ

Contact details

Mobile: 07778 014426
Tel: 01685 848887
E-mail: Enquiries@leafletlaunch.co.uk

What will my leaflet be delivered with?

Depending on the delivery option you choose, Solus delivery means your leaflet will be delivered on its own. Shared delivery means your leaflet will be distributed with a maximum of 3 other flyers from companies of a non-competing nature.

How much does it cost?

We Quote for individual Campaign, assessing all of the individual factors. If you have any specific requirements that are outside our standard service, please feel free to contact us.


We do try to accommodate your requests wherever possible. Please consider other factors that may affect price include bulky or heavier items, time sensitive items and some areas outside the main coverage area.

What are your payments terms?

Customers are advised that even though they may have delivered items to our depot for delivery that these items don’t actually get scheduled for delivery until your invoice has been paid. Lead times of receipt of payment could be up to 10 days so for time sensitive material prompt payment is advisable.

Credit?

Credit is not offered by Leaflet Launch

What will the response level be?

Leaflet Launch cannot imply or guarantee any response to your material. Response levels are dependent on various factors including your message, the demographic you target and the product or service you are offering.

What can be delivered?

We are able to deliver a wide range of advertising materials,

How long will my leaflet distribution take?

There are several factors that will affect your delivery times, such as location and quantity of leaflets. Getting your leaflets to us well in advance will ensure all deliveries should go as planned, keep in mind that if we don’t have your stock when we cannot plan for your stock.
 

Privacy Policy

Leaflet Launch Ltd Privacy Policy
Last Updated 13/08/2024
This Privacy Policy describes how your personal information is collected, used, and shared
when you visit or make a purchase from Leaflet Launch LTD (Website)

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”


We collect Device Information using the following technologies:


    – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.


    – “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.


    – “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

 

  • Communicate with you. 

  • Screen our orders for potential risk or fraud. 

  • To improve our website in order to better serve you. 

  • To allow us to better service you in responding to your customer service requests. 

  • To administer a contest, promotion, survey or other site feature. 

  • To quickly process your transactions. 

  • To ask for ratings and reviews of services or products. 

  • To follow up with you after correspondence (live chat, email or phone inquiries). 

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

  • To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested. 

  • Screen our orders for potential risk or fraud; and when in line with the preference you have shared with us, provide you with information or advertising relating to our products or services.

​

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

​

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

PROTECTING YOUR INFORMATION

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.


We use regular Malware Scanning.


Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.


We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.


You can opt out of targeted advertising by:

​

​

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.


Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with  you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at Enquiries@leafletlaunch.co.uk or by mail using the details provided below:

​

Sibren Nieuwenhuizen-Pettit
Managing Director


Leaflet Launch LTD
The Willows
St Arvans
Chepstow
NP166EZ


M: 07778 014426


T: 01685 848887


Opening Hours 07.00 – 13.00 (Mon-Fri)
Appointments welcome

Refund Policy

Refund Policy for Leaflet Distribution Service
At Leaflet Launch, we are committed to providing reliable and effective leaflet distribution services. If you are not fully satisfied with our service, please review our refund policy below.

1. Eligibility for Refunds

  • Refunds are available if the service was not delivered as agreed upon or if there is a proven issue with the distribution process. (evidence supplied)

  • To request a refund, you must contact us within 7 days after the initial quote has been paid and no work has begun

  •  If the Refund proposal is submitted after the 7 Days and no work has begun, you will be entitled to a 50%.

  • If the Refund proposal is submitted and works has begun before 7 days, we will subtract the cost of the work from the quote and then refund the amount remaining.

  • If the Refund proposal is submitted and works has begun after 7 days, we will subtract the cost of the work from the quote and then refund the 50% amount remaining.

  • Refunds will not be provided once Distribution has Started, unless we have been shown evidence of breach of contract.

2. Refund Process

  • To initiate a refund, please contact our customer service team at enquiries@leafletlaunch.co.uk with your service order number and details of the issue.

  • We may request additional information or evidence (e.g., GPS tracking data) to assess the validity of the claim.

  • If the claim is validated, we will issue a refund or offer a re-distribution at no extra cost.

3. Partial Refunds

  • In cases where a partial service was delivered or a minor issue occurred, we
    may offer a partial refund or a discount on future services.

4. Refund Timelines

  • Approved refunds will be processed within [7-10] working days and credited back to the original payment method.

5. Exceptions 

  • Refunds are not available for delays caused by circumstances beyond our control, such as extreme weather or access restrictions.

  • Custom design, printing, or other associated costs are non-refundable.

Contact Us For any questions or to request a refund, please contact us at Enquiries@leafletlaunch.co.uk

bottom of page